Strategic Leadership

Companies adopting a SaaS or On-Demand model find the differences from the traditional software business are comprehensive and significant.  More than merely implementing a new pricing scheme or delivery mechanism, adopting the service-focused model requires assimilating an entire new DNA into every aspect of the software business.

Product Management:  Will application architecture scale to support aggressive growth?  Can improvements and upgrades be introduced frequently and seamlessly to the entire user base at one time?

Usage Monitoring & Measurement:  Do customers' usage patterns reveal preferences, and can the application capture them for future refinement?  Are the right behaviors measured and monetized to maximize pricing effectiveness?

Contracts & Licensing:  Do end users sign a services agreement?  How is it different from a traditional license, and does it reflect the business relationship offered by the provider?

Accounting, Finance, and Performance:  How does the company measure success?  Which metrics most accurately reflect the business: “bookings,” or “cash flow” or “recurring revenue” or “earnings?”

Incentive Compensation:  Are sales expenses aligned with revenue objectives?  How does the compensation plan align with the revenue model?

Customers, the Market, and Growth:  Which users evangelize on the provider’s behalf?  Will Marketing succeed in driving interest virally?  How deeply has the service-orientation been embedded in the SaaS company’s DNA?

Keychain Logic transmits expertise to its clients’ teams. By ensuring a complete strategic plan incorporates SaaS best practices and encourages a service-focused environment, Keychain Logic's leadership builds cultures focused on winning.

To learn more, contact Keychain Logic for an assessment.